At yo99, your privacy is something we take seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how it is stored and processed, and what rights you have over your own information. We want you to feel confident that your details are in safe hands.
Six things yo99 promises every Pakistan player when it comes to handling your data
All personal information on yo99 is protected using industry-standard encryption. Data in transit is secured via TLS and stored data is encrypted at rest. Unauthorised access is actively monitored and blocked.
yo99 does not sell, rent or trade your personal data to third-party marketers. Your information is used to operate your account and improve the platform — not to generate advertising revenue for other companies.
You have the right to access, correct or request deletion of your personal data at any time. yo99 makes it straightforward to manage your privacy preferences directly from your account settings or via support.
We write our privacy information in plain, straightforward English so Pakistan players can actually understand what is happening with their data — not in dense legal language designed to confuse.
Data is only shared with carefully selected service providers — such as payment processors like JazzCash and Easypaisa and identity verification partners — and only to the extent necessary to deliver the service.
Personal data is retained only for as long as your account is active or as required by applicable anti-money laundering and financial record-keeping obligations. Once no longer needed, data is securely deleted.
This Privacy Policy applies to yo99.win and all services, features and products available through the platform. It covers how yo99 collects, processes, stores and protects personal data belonging to registered users and visitors based in Pakistan and elsewhere.
By creating an account on yo99, making a deposit or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything covered here, you can reach our support team at any time — contact details are in Section 13.
yo99 is committed to handling your personal data responsibly. We collect only what is necessary, use it only for legitimate purposes related to running the platform, and give you meaningful control over your own information.
This policy should be read alongside the yo99 Terms and Conditions, which govern your use of the platform as a whole.
yo99 collects personal data in the following categories:
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC details | Account registration, age verification |
| Contact Data | Email address, phone number | Account communication, support |
| Financial Data | JazzCash / Easypaisa account reference, bank details, transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, session data | Security, platform optimisation |
| Usage Data | Games played, bet history, login times, pages visited | Platform improvement, responsible gaming tools |
| Communications Data | Support chat logs, email correspondence | Dispute resolution, quality assurance |
yo99 does not collect sensitive personal categories such as racial or ethnic origin, health data or political opinions unless specifically required by law.
The majority of the data we hold about you comes directly from you — through the account registration process, deposit and withdrawal requests, KYC verification submissions, support conversations and your responses to promotional offers or surveys.
When you visit yo99.win or use the yo99 app, certain technical data is collected automatically. This includes your IP address, device model and operating system, the browser you are using, which pages you visit and how long you spend on them. This data helps us keep the platform secure and understand how players interact with it.
In some cases yo99 receives data about you from third-party service providers. This includes identity verification partners who confirm your age and identity during KYC checks, payment processors such as JazzCash, Easypaisa and Raast who provide transaction references, and fraud detection services that flag unusual account activity. We only request the minimum data necessary from these partners.
yo99 uses your personal data for the following purposes:
yo99 does not use your personal data for automated decision-making that produces legal effects or similarly significant outcomes without human review.
When you make a deposit or withdrawal on yo99, your payment details are processed securely through our partner payment gateways. yo99 does not store full card numbers or complete mobile wallet credentials on its own servers. Payment references are stored to enable reconciliation, dispute resolution and anti-fraud monitoring.
As part of our Know Your Customer (KYC) process, yo99 may request identity documents such as a national identity card (CNIC), proof of address or a selfie for verification purposes. This information is used solely to confirm your identity, comply with legal obligations and protect your account against unauthorised access or fraud.
KYC documents are stored securely and accessed only by authorised yo99 staff or verification partners on a need-to-know basis. They are not shared with any third party outside of the legal and verification purposes described in this policy.
yo99 uses cookies and similar tracking technologies to make the platform work correctly and to understand how it is being used. Cookies are small text files stored in your browser when you visit the site.
You can manage or disable non-essential cookies through your browser settings. Doing so may affect some functionality of the platform, particularly preference and personalisation features.
All yo99 player data is stored on secure servers. Data in transit between your device and the yo99 platform is protected by TLS encryption. Stored data is encrypted at rest using industry-standard methods. Access to personal data is restricted to authorised personnel only, and all access is logged.
yo99 applies a defence-in-depth security approach, including firewalls, intrusion detection systems and regular security audits. In the event of a data breach that affects your personal information, yo99 will notify affected players promptly and take immediate steps to contain and remediate the incident.
While yo99 takes every reasonable precaution to secure your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your yo99 account and to enable any two-factor authentication options available in account settings.
yo99 retains personal data for as long as your account is active and for a reasonable period thereafter to comply with financial record-keeping and anti-money laundering obligations. The general retention periods we follow are:
Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
As a yo99 player you have the following rights regarding your personal data. You can exercise any of these by contacting our support team:
Request a copy of all personal data yo99 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
If any data we hold is inaccurate or incomplete, you can request that it be corrected. Some corrections may require identity re-verification.
Request that your personal data be deleted where we no longer have a legal basis to hold it. Note that some data must be retained for regulatory compliance and cannot be deleted on request.
Ask yo99 to limit how your data is used in certain circumstances, for example while a dispute or correction request is being resolved.
Opt out of marketing communications at any time by contacting support or updating your notification preferences in account settings.
Request your personal data in a structured, machine-readable format where technically feasible, so you can transfer it elsewhere if needed.
yo99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm their date of birth and agree that they are 18 or older. yo99 may also request identity documents to verify age as part of the KYC process.
If yo99 becomes aware that a minor has created an account or provided personal data, the account will be immediately suspended, all associated data will be deleted, and any balance will be handled in accordance with our Terms and Conditions. If you believe a minor has registered on yo99, please contact support immediately.
yo99 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements or our data practices. When significant changes are made, we will update the effective date at the top of this page and, where appropriate, notify active players via email or an in-platform message.
We encourage you to review this policy periodically. Your continued use of yo99 following any update indicates your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account and request data deletion where applicable.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please reach out to the yo99 support team. We aim to respond to all privacy-related requests within five business days.
For the fastest response on account-specific data requests, log in to your yo99 account and use the live chat option, referencing "Privacy Request" at the start of your message.
For full details on platform rules and account usage, read the Terms and Conditions alongside this Privacy Policy.